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Website Privacy Policy — junk-removals.us

Effective Date: August 4, 2026 Last Reviewed: August 4, 2026

This Privacy Policy is provided by SP Construction LLC, a Florida company doing business as SP Construction (“Company,” “we,” “us,” or “our”), with its principal place of business at [STREET ADDRESS]. It describes how we collect, use, disclose, retain, and protect personal information obtained through the website located at junk-removals.us (the “Site”), our lead and quote-request forms, our telephone and text-messaging channels, and our related advertising and analytics activities (collectively, the “Services”).

By using the Site or submitting information through the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or submit information to us.

1. Scope

1.1 This Policy applies to personal information we collect (a) directly from you through the Site’s forms, telephone calls, and text messages; (b) automatically through cookies and similar technologies when you visit the Site; and (c) from advertising and analytics platforms in connection with our marketing.

1.2 This Policy does not apply to information collected offline at a job site except where that information is entered into the same systems described here (for example, our customer-relationship-management (“CRM”) database), in which case the protections described in this Policy apply to it.

1.3 We are a Florida-based residential and commercial services business serving customers in Palm Beach, Broward, and Miami-Dade Counties, Florida. Our Services are directed to United States residents.

2. Information We Collect

2.1 Information You Provide Directly

When you request a quote, book a service, or contact us, we collect:

  • Identity and contact information: your name, telephone number, and email address;
  • Service location information: the street address or other location where service is requested;
  • Job photographs: photographs you upload through our forms or send by text message depicting the items, debris, or areas for which you request service. Because these photographs may show the interior or exterior of your home or business, we treat them with the same care as other personal information (see Sections 7 and 10);
  • Communications: the contents of messages, emails, text messages, and web-form submissions you send us, including any quote requests and scheduling correspondence;
  • Consent records: if you opt in to receive text messages, we record the date, time, form language displayed, IP address, and checkbox status associated with your consent (see Section 5).

2.2 Call Recordings

Some telephone calls with us may be monitored or recorded for quality assurance, training, and record-keeping purposes. Where calls are recorded, you will be notified at or before the start of the recording, and continuing the call after notice constitutes your consent to the recording, consistent with Florida law (Fla. Stat. § 934.03). If you do not wish to be recorded, you may end the call and contact us instead by email at [email protected] or through the Site.

2.3 Information Collected Automatically

When you visit the Site, we and our third-party providers automatically collect certain information through cookies, pixels, and similar technologies, including:

  • device and browser type, operating system, and screen characteristics;
  • IP address and approximate (city-level) location;
  • pages viewed, referring URLs and campaigns, time spent on the Site, and interactions with forms and buttons;
  • advertising identifiers and cookie identifiers used for the analytics and advertising purposes described in Section 4.

2.4 Information We Do NOT Collect Through the Site

We do not collect Social Security numbers, driver’s license numbers, financial account credentials, or precise geolocation through the Site. We do not knowingly collect “sensitive data” or biometric data as those terms are defined in the Florida Digital Bill of Rights (Fla. Stat. §§ 501.701–501.722), and we do not sell any such data.

3. How We Use Your Information

We use personal information for the following purposes:

(a) Providing quotes and services — reviewing your request and photographs, preparing and communicating estimates, scheduling, dispatching crews, performing services, and invoicing;

(b) Communicating with you — responding to inquiries; sending transactional calls, emails, and text messages about your quote, appointment, or job; and, only if you have separately opted in, sending marketing and review-request text messages (see Section 5);

(c) Advertising and analytics — measuring the performance of our advertising (including Google Ads conversion tracking and Local Services Ads), understanding how visitors use the Site, and serving interest-based advertisements as described in Section 4;

(d) Reviews and reputation — inviting customers to share honest feedback about completed jobs, consistent with the FTC Consumer Reviews and Testimonials Rule (16 C.F.R. Part 465). We do not offer incentives conditioned on positive reviews and we do not filter review invitations by expected sentiment;

(e) Legal, safety, and business operations — maintaining business records; documenting service locations and job conditions; establishing, exercising, or defending legal claims; complying with applicable laws, permits, and franchise, tax, and disposal-record requirements; preventing fraud and abuse; and enforcing our Terms of Service;

(f) Security — protecting the Site, our systems, and our data, including the measures described in Section 10.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects, and we do not sell personal information (see Section 6).

4. Cookies, Analytics, and Interest-Based Advertising

4.1 What We Use

The Site uses the following categories of technologies:

  • Essential cookies, which are necessary for the Site and its forms to function;
  • Analytics, including Google Analytics, which helps us understand Site traffic and usage. Information about how Google uses data from sites that use its services is available at https://policies.google.com/technologies/partner-sites;
  • Advertising and remarketing technologies, including Google Ads conversion tracking and Google Ads remarketing.

4.2 Third-Party Advertising Disclosure

Third-party vendors, including Google, use cookies and similar identifiers to serve ads to you based on your prior visits to this Site. Google’s use of advertising cookies (including the remarketing cookie) enables it and its partners to show you our ads on other websites and services based on your visit to junk-removals.us. Data about your visits to the Site is shared with Google for advertising measurement and analytics purposes.

4.3 Your Opt-Out Choices

You can control interest-based advertising through the following tools:

  • Google Ads Settings / My Ad Center: https://adssettings.google.com — opt out of personalized advertising by Google;
  • Network Advertising Initiative (NAI) opt-out: https://optout.networkadvertising.org — opt out of participating third-party ad networks;
  • Digital Advertising Alliance (AdChoices): https://optout.aboutads.info;
  • Browser controls: most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect some Site functionality, but you may still request a quote by phone or text.

Opting out of interest-based advertising does not mean you will stop seeing ads; it means the ads you see will be less relevant to you.

5. Text Message (SMS) Program Disclosure

5.1 Program description. We offer text-message communications for (a) transactional purposes — quotes, scheduling, appointment reminders, and service questions — and (b), only with your separate, optional, prior express written consent, marketing and review-request messages. Consent to marketing texts is never a condition of purchasing any goods or services. Message frequency varies; message and data rates may apply. Reply STOP to cancel and HELP for help at any time.

5.2 No third-party marketing use of opt-in data. SMS opt-in information and text-messaging consent are not shared with, sold to, or transferred to any third party or affiliate for their own marketing or promotional purposes. Mobile telephone numbers and opt-in consent records are used solely to deliver the messages you have requested from us and are shared only with our text-messaging service providers acting on our behalf (for example, our messaging platform and telecommunications carriers) as necessary to transmit those messages.

5.3 Opt-out handling. We honor opt-out requests promptly and in all events within the timeframes required by federal law (47 C.F.R. § 64.1200(a)(10)) and the Florida Telephone Solicitation Act (Fla. Stat. § 501.059). Following a STOP request, you may receive a single message confirming your opt-out. We maintain records of consents and opt-outs as required by law.

5.4 SMS Terms. Additional program terms are set forth in our SMS Terms & Conditions, available at https://junk-removals.us/sms-terms/, which are incorporated into this Policy by reference.

6. How We Share Information

6.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information, and we do not share it with third parties for cross-context behavioral advertising, except to the limited extent that the use of advertising cookies described in Section 4 may be characterized as “sharing” under certain state laws; you may opt out of that activity using the tools in Section 4.3.

6.2 Service Providers

We disclose personal information to vendors who process it on our behalf and only for the purposes described in this Policy, under contractual or terms-of-service obligations of confidentiality and security. These categories include:

  • website hosting, form-backend, and CRM providers;
  • text-messaging and telephone platform providers and telecommunications carriers;
  • payment processors (we do not store full payment card numbers on our own systems);
  • advertising and analytics providers (Google) as described in Section 4;
  • professional advisors (accountants, insurers, attorneys) where reasonably necessary.

We may disclose personal information (a) to comply with applicable law, regulation, subpoena, court order, or governmental request, including requests from licensing, tax, solid-waste, or code-enforcement authorities; (b) to establish, exercise, or defend legal claims, including collection of unpaid invoices and lien rights under Chapter 713, Florida Statutes; (c) to protect the rights, property, or safety of the Company, our customers, our crews, or the public; and (d) in connection with a merger, acquisition, financing, or sale of all or part of our business, in which case the successor will be bound by this Policy or one materially no less protective.

6.4 What We Never Do

We never disclose your job photographs publicly in marketing without consent as described in our service agreement; we never publish identifiable images of persons, house numbers, or license plates without express permission (Fla. Stat. § 540.08); and, as stated in Section 5.2, we never share SMS opt-in data or consent with third parties or affiliates for their marketing purposes.

7. Data Retention

7.1 We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including satisfying legal, accounting, insurance, tax, and record-keeping requirements, and then dispose of it securely.

7.2 As guidelines, subject to legal holds and statutory obligations: (a) lead records that do not result in a job are retained no longer than [LEAD RETENTION PERIOD]; (b) customer and job records, including invoices and disposal documentation, are retained for the period required for tax, lien, contract-limitations, and regulatory purposes; (c) SMS consent and opt-out records are retained for at least five (5) years, consistent with the limitations periods applicable to telephone-solicitation laws; (d) call recordings, if any, are retained no longer than [CALL RECORDING RETENTION PERIOD]; and (e) job photographs are deleted from active systems on a scheduled basis once no longer needed.

7.3 When we dispose of records containing personal information, we do so by shredding, erasure, or other means reasonably designed to prevent reconstruction, consistent with Fla. Stat. § 501.171(8).

8. Your Privacy Rights and Choices

8.1 Our voluntary commitment. Comprehensive consumer-privacy statutes such as the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and the substantive controller obligations of the Florida Digital Bill of Rights (Fla. Stat. §§ 501.701–501.722) apply to businesses that exceed revenue or data-volume thresholds that we do not meet, and therefore do not currently apply to us as a matter of law. Nevertheless, as a matter of best practice, we voluntarily honor the following requests from any individual whose information we hold:

  • Access: you may request confirmation of whether we hold personal information about you and a copy of it in a portable format;
  • Correction: you may request that we correct inaccurate personal information;
  • Deletion: you may request that we delete your personal information, and we will do so except where retention is required for completed or pending transactions, legal compliance, dispute resolution, collection of amounts owed, or our record-keeping obligations;
  • Marketing opt-out: you may opt out of marketing texts (reply STOP), marketing emails (use the unsubscribe link or contact us), and interest-based advertising (Section 4.3) at any time.

8.2 How to submit a request. Submit requests to [email protected] or (305) 510-9382, or by mail to [STREET ADDRESS], with sufficient information for us to verify your identity (typically the name, phone number, and email address associated with your record). We will respond within forty-five (45) days of a verified request. We will not discriminate against you — including by denying service or charging a different price — for exercising any of these choices.

8.3 Because these rights are honored voluntarily where no statute compels them, they do not create a private right of action; however, our handling of your information remains subject to the Florida Information Protection Act (Fla. Stat. § 501.171), the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.), and Section 5 of the FTC Act.

9. Children’s Privacy

The Site and Services are intended for adults arranging junk-removal, hauling, and related property services, and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has submitted personal information through the Site, contact us at [email protected] and we will delete it promptly.

10. Data Security

10.1 Consistent with the Florida Information Protection Act (Fla. Stat. § 501.171), we take reasonable measures to protect electronic personal information against unauthorized access, use, or disclosure, including: access controls limiting lead and customer data to personnel who need it; use of reputable vendors offering encryption of data in transit and at rest; account credentials and multi-factor authentication on business systems; and secure disposal of records as described in Section 7.3.

10.2 No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a breach of security affecting your unencrypted personal information, we will notify you without unreasonable delay and within the time required by Fla. Stat. § 501.171 (no later than 30 days after determination of a breach, absent a permitted delay), and will notify the Florida Department of Legal Affairs where required.

10.3 Please do not submit through our forms or text messages any information we do not request — in particular, government ID numbers or financial account numbers. We will delete such unsolicited data upon discovery.

11. Third-Party Websites and Platforms

The Site may link to third-party websites and platforms (for example, Google Business Profile, review platforms, or social media). Those services are governed by their own privacy policies, and we are not responsible for their practices. Reviews you post on third-party platforms are public and governed by that platform’s terms.

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Effective Date” and “Last Reviewed” date at the top will indicate the current version. Material changes will be posted conspicuously on the Site, and where required by law or by our text-messaging program terms, we will provide additional notice. Your continued use of the Site after the effective date of a revised Policy constitutes acceptance of the revision; provided, however, that we will not apply materially expanded uses of previously collected personal information without obtaining any legally required consent.

13. Contact Us

Questions, requests, or complaints regarding this Privacy Policy or our data practices may be directed to:

SP Construction LLC d/b/a SP Construction Attn: Privacy Requests [STREET ADDRESS] Telephone: (305) 510-9382 Email: [email protected]

If you have an unresolved privacy concern, you may also contact the Florida Attorney General’s Office, Consumer Protection Division, or the Federal Trade Commission.

This document is a draft prepared with AI-assisted legal research (August 2026) and does not constitute legal advice. It must be reviewed, completed, and approved by a Florida-licensed attorney before publication or use.